Legal

Privacy Policy

How we collect, use, store and protect your personal information.

Last updated: 16 February 2026

This Privacy Policy explains how Karieng Language Service ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our interpreting and translation booking platform ("Platform"). This policy should be read together with our Terms and Conditions.

1. Information We Collect

We collect only the information necessary to provide our interpreting and translation services:

  • Account information: Name, email address, and billing address
  • Booking details: Appointment date, time, duration, language required, appointment address, contact person name, and contact phone number
  • Service-specific information: Any further instructions or special requirements you provide in your booking request

We do not collect information about your clients, patients, or end-users beyond what you choose to include in your booking requests.

2. How We Use Your Information

2.1 Providing Our Service

Your information is used to:

  • Process and manage your service requests
  • Match you with a suitable interpreter or translator
  • Generate quotations and invoices
  • Send you notifications about your bookings (confirmations, assignment updates, job status changes)

2.2 Information Shared with Interpreters

To deliver our service, we share the following with the interpreter assigned to your booking:

  • The appointment address (for on-site bookings)
  • The contact person's name and phone number
  • Any further instructions or special requirements you have provided

This information is shared solely to enable the interpreter to provide their service and maintain timely communication. Interpreters are bound by professional confidentiality obligations.

2.3 Communications

We do not send newsletters, marketing emails, or advertisements. The only communications you will receive from us are:

  • Invoices for completed services
  • Notifications strictly related to your bookings (such as confirmations, status updates, and quotations)

3. Client and Patient Information

We do not intentionally collect information about your clients, patients, or end-users. If you include any such information in your booking request (for example, a patient name in the further instructions), we will pass it on to the assigned interpreter exactly as received, solely for the purpose of delivering the service. We do not use, analyse, or retain this information for any other purpose.

4. Third-Party Sharing

Other than sharing necessary booking details with assigned interpreters as described in Section 2.2, we do not share, sell, licence, or transfer your personal information to any third party. Your data is not shared with advertisers, data brokers, or any external organisations.

5. Data Storage and Security

All information related to your account and bookings is stored securely using industry-standard encryption and security measures. Booking information is not available to the public. We implement appropriate technical and organisational safeguards to protect your data against unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

We retain your account information and booking records for as long as your account is active, and as required for accounting, legal, and compliance purposes. You may request deletion of your account by contacting us, after which your personal information will be removed within a reasonable timeframe, subject to any legal retention requirements.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can view your account information and booking history through the Platform.
  • Correction: You can update your name, email, and billing address through your account settings.
  • Deletion: You may request deletion of your account and personal information by contacting us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Victoria, Australia, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

10. Contact Us

If you have any questions about this Privacy Policy or how your data is being handled, please contact us via our Contact page. We aim to respond to all enquiries within 5 business days.

Last updated: 16 February 2026

This Privacy Policy explains how Karieng Language Service ("we", "us", or "our") collects, uses, stores, and protects your personal information and voice data when you use our voice data collection application ("Application"). This policy should be read together with our Terms and Conditions, which include the Voice Recording Consent Agreement.

1. Information We Collect

1.1 Account Information

We collect only the minimum personal information necessary for authentication and consent tracking:

  • Name (first name and last name)
  • Email address

This information is collected solely for the purpose of creating and managing your account, tracking your consent, and communicating with you about the project. We do not collect phone numbers, physical addresses, payment details, or any other personal data.

1.2 Voice Recordings

When you use the Application, you record your voice reading Bible verses in S'gaw Karen. Each recording is associated with your account. These voice recordings, along with the associated text, are collected for the purpose of building AI models as described in Section 2.

1.3 Technical Data

We may automatically collect basic technical information such as device type, browser type, and session timestamps to ensure the Application functions correctly. We do not use tracking cookies or third-party analytics services for advertising purposes.

2. How We Use Your Information

2.1 Account Information

Your name and email address are used exclusively for:

  • Authenticating your identity and managing your account
  • Tracking and recording your consent to the Voice Recording Consent Agreement
  • Contacting you about project updates or changes to these policies

Your personal information will not be sold to third parties.

2.2 Voice Recordings

Your voice recordings are used to train:

  • Text-to-Speech (TTS) AI models that can read S'gaw Karen text aloud
  • Speech-to-Text (STT) AI models that can transcribe spoken S'gaw Karen into written text

These models may be used in translation tools, accessibility applications, educational software, and other products that serve the S'gaw Karen-speaking community. As outlined in the Terms and Conditions, you grant a perpetual, worldwide, royalty-free, irrevocable, non-exclusive licence for these purposes.

3. Data Storage and Security

Your recordings and personal information are stored securely using industry-standard cloud infrastructure. We implement appropriate technical and organisational safeguards to protect your data against unauthorised access, alteration, disclosure, or destruction. Access to voice data is restricted to authorised project personnel.

4. Data Retention

4.1 Voice Recordings

In accordance with the licence grant in the Terms and Conditions, voice recordings that have been submitted are retained for the purposes of AI training, research, development, and deployment. Submitted recordings will not be deleted or returned, as they form part of the dataset used to build and improve AI models.

4.2 Account Information

Your name and email address are retained for as long as your account is active, for consent tracking purposes, and as required by law. You may request deletion of your account information by contacting us; however, this does not affect the licence over previously submitted recordings.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can access your account information and view your submitted recordings through the Application for the life of the project.
  • Correction: You can update your name and email address through your account settings.
  • Account Deletion: You may request deletion of your account and personal information (name, email) by contacting us.
  • Voluntary Participation: You may stop contributing recordings at any time. However, previously submitted recordings remain subject to the licence granted in the Terms and Conditions.

6. Third-Party Sharing

Your personal information (name, email) will not be sold to third parties. Your voice recordings may be used to create AI models and derivative works as described in the Terms and Conditions, but your personal identity is not published alongside your recordings.

7. Children's Privacy

The Application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information or voice data from children. If we become aware that a user is under 18, we will promptly delete their account and associated personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make material changes, we will notify you through the Application or by email. Your continued use of the Application after such changes constitutes acceptance of the updated policy.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Victoria, Australia, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

10. Contact Us

If you have any questions about this Privacy Policy or how your data is being handled, please contact us via our Contact page. We aim to respond to all enquiries within 5 business days.

IMPORTANT: This document is provided for informational purposes. Karieng Language Service recommends consulting with a legal professional if you have questions about your rights.