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Pre-Booking:

We strongly recommend pre-booking to guarantee an interpreter at your preferred date and time. While we endeavour to secure NAATI-accredited interpreters for all requests, availability is subject to supply. If a specific accreditation level is unavailable, we will propose the next available time slot.

On-Demand Services:

Advance booking is not required for on-demand telephone interpreting. These requests are subject to immediate interpreter availability and cannot be guaranteed.

Unforeseen Unavailability:

In the unlikely event that an assigned interpreter cannot attend, we will attempt to find an immediate replacement. If a replacement is unavailable, we will offer telephone interpreting or reschedule the appointment to a mutually convenient time.

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24 to 48 Hours Notice:

Cancellations made within this window will incur a fee of 50% of the total service value.

Less than 24 Hours Notice:

Cancellations made within 24 hours of the scheduled service (or non-attendance) will incur a full fee (100%).

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Payment Terms:

Payment is due within 5 business days of service completion, unless a prior arrangement has been made.

Privacy:

We strictly maintain the confidentiality of all client information and materials in accordance with professional ethical standards.

Add text here

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